Product Tampering

SITUATION

Product tampering at a retail site led to intense public scrutiny. The manufacturer responded quickly to ease consumer fears. Although innocent of wrongdoing or mistakes, internal production staff felt the pressure.

AT STAKE

The ability of production staff to learn from the incident, maintain morale, and work through the stress of the situation.

MTM’S TASK

Support members and teams through the crisis and its aftermath and improve morale.

DR. MADDALENA’S SOLUTION

“I was proud to be chosen to assist the process of internal conflict resolution, a common reaction to this type of pressure situation. Partnering with the client company’s support team, I was the sole outside consultant to implement structured meetings and private discussions offering group support and private coaching. In an exemplary program developed by the company, staff was guided to resolve perceived conflicts and acknowledge concerns. The managers and team members were conscientious personnel placed in an uncomfortable situation not of their doing; the program gave them the freedom to express their frustration and explore unique alternatives to prevent repeat situations.”

RESULT

Internal staff gained greater respect for the company and felt they were a valuable part of the effort to prevent further problems.

CHANGE CAUSES EMOTIONS THAT CAN ERUPT IN CONFLICT154263430

Group workshops build consensus and support conflict resolution. Developing a productive work environment that fosters idea exchange minimizes disruptions and improves the individual’s ability to achieve deadlines, adhere to program schedules and support project implementation.

MTM will facilitate staff development and create a workable strategy for management consistency. Your team will practice using effective techniques as part of the internal communication process that strengthen teamwork, negotiate compromise, promote effective communications, resolve disputes and eliminate barriers to success.