Reversing Performance

SITUATION

A director was not pleased with the performance of one of his newest associates. Recently transferred to this division, Ben was described as talented and excellent with clients, but abrupt and demeaning to internal personnel. Unfortunately, this description appeared to be accurate as Ben proved a distraction in team efforts, appeared to lower group performance standards, and was continually embroiled in petty personal conflicts.

AT STAKE

Ben’s job and the work assigned to him, the investment made in hiring and training him, as well as the cost and time that would be required to replace him vs. correcting his poor performance.

MTM’S TASK

Provide the tools for Ben’s personal development then evaluate the effectiveness of his transition and viability of continued employment.

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DR. MADDALENA’S SOLUTION

“Ben needed one-on-one support for key behavior changes; his director agreed to stay involved and guide Ben’s progress with the support of our coach. Partnering with the director, we designed a six-month development plan for Ben. He welcomed the opportunity to check his progress with a pre-scheduled monthly conference call with his coach and the director: Ben was encouraged to openly present his concerns and evaluate his own progress. Ben’s MTM coach maintained a plan of scheduled meetings for the first two months. For the next four months Ben set his own schedule, contacting his coach on an ‘as-needed’ basis whenever he wanted to discuss specific situations. The director stayed involved and through his interaction with the MTM coach was able to evaluate and build upon his personal coaching skills.

RESULTS

By the end of the six-month period, Ben showed a new respect for interpersonal communications.

ISOLATION LEADS TO FAILURE:
STAY CONNECTED AND PROVIDE SUPPORT

An outside professional brings an objective opinion to the dialogue, providing mentoring experience, coaching, training services, and supplemental materials to provide additional options and perspectives. Experience with all levels of executives enables MTM’s qualified consultants to address specific issues and re-direct effort to obtain greater productivity and improve individual or team interactions.